As a new home owner, I’ve been on the lookout for everything from a dining room table to bedroom furniture, carpets, dishware and (to my husband’s dislike of hanging)curtain rods and blinds. There are so many things needed once graduating from an 850 s/f apartment in the city to a house in the suburbs. But in order to design the home of your dreams, you need to visit all of the home furnishing store favorites like Restoration Hardware, Arhaus, West Elm, Anthropologie, Crate & Barrel, Room & Board, Tempur-Pedic and many others.

However, in my home furnishing research there is one retailer that sticks out far above all of the others for many reasons and that’s Wayfair. The soon to be clicks-to-bricks retailer (opening its first bricks-and-mortar 3,700 s/f store at the Natick Collection this fall) has done so many things right. There are lessons to be learned from Wayfair that can be applied to any business in our industry.

Wayfair has quickly become the largest online retailer for home furnishing in the U.S. with $7 billion in annual revenue, employing over 13,300 people to oversee that things run smoothly. Yes, it’s a massive company but they have so many things figured out that we can all learn from. Let me explain…